REFUND AND RETURNS POLICY

At our store, we want you to be happy with your purchase. If you are not satisfied with your purchase, we offer a flexible refund and return policy to ensure your shopping experience is as pleasant as possible.

1. Return Policy
   If you wish to return an item, please follow the steps below:
   Return period: You can apply for a return within 7 days of receiving the item.
   To apply for a return: Please contact us via email at mindeliy73@outlook.com to let us know your order number and the reason for the return.
   Return status: The item must be unused, undamaged, and in its original packaging with all tags.
2. Non-returnable items
   The following items are not subject to the return policy:
   Personalized or customized items
   Limited time promotion or special offer items (declared as non-returnable at the time of purchase)
3. Refunds
   Refund processing: Once we receive your returned item and inspect it in good condition, we will process the refund. The refund will be returned to the original payment method you used for purchase and the processing time will be 7 working days.
   Shipping Policy: Shipping charges are non-refundable unless the item is defective or mis-shipped. Return shipping costs are the responsibility of the customer.
4. Exchanges
   If you need to exchange an item, please follow our return policy. We will provide you with a replacement item upon return. Please note that this may require additional processing time.
5. Order Modifications
   If you wish to modify your order (such as updating the shipping address or changing the item), please contact us as soon as possible after placing the order and we will do our best to assist you in making the modification before the order is shipped.

Thank you for shopping in our store, we look forward to providing you with quality service!